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user_mpogjy
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Visitor

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Monday, November 3rd, 2025

I moved out of US and would like to Cancel my service over email Please

Hi Xfinity Team,

I moved out of US and request you to cancel my Xfinity services. Please share an email address where we can send an email with details for cancelling the services.

I tried from the Xfinity App but the Assistant keeps asking me to talk to  representative which I cannot as I cannot receive US calls here.

Regards,

[Edited: "Personal Information"]

Question

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Updated 

7 hours ago

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XfinityThomasD

Official Employee

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1.5K Messages

7 hours ago

 

user_mpogjy Thanks for creating a post. While we don't have an email to communicate through, our team is available to assist you in our Forum's DMs to help with the cancellation. Please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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