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user_48f404
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Thursday, July 20th, 2023 8:16 PM

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I may have clicked Empty Inbox when trying to empty trash. How do I recover my Inbox emails?

Prior to 11 AM this morning I was cleaning up email and had 999 emails in Trash. I clicked on Empty Trash from the menu in Trash.  I logged into xfinity email 20 minutes later and saw that my Inbox had only 8 messages, all after 11 AM and my Trash folder had 999 emails. I clicked on the menu for the inbox and I saw an option I've never seen before - Empty Inbox. If I clicked this by mistake, how do I get all those emails that were in Inbox back?

Question

 • 

Updated 

2 years ago

412

1

0

Latoque

Expert

 • 

29.7K Messages

2 years ago

Right-click on the Trash folder, then click on "Recover deleted items".  Are they in that folder?

2

0

user_48f404

2 Messages

@Latoque​ 

No. They were never in trash and there are still 999 messages in trash (they didn't get deleted) and the deleted items that could be recovered were supposed to be deleted.  I am going to empty Trash now since the Inbox message aren't there.

2 years ago

0

XfinityRyanE

Official Employee

 • 

1.1K Messages

Hello @user_48f404, thanks for reaching out for help with your email recovery. Currently, the only way to recover deleted emails is following these steps: https://www.xfinity.com/support/articles/recover-deleted-email. When using the email recovery option, you should be able to select what emails you want to recover, and pick what folder you are recovering them to. 

  • You will have 30 days to recover deleted emails before they become permanently unavailable.
  • You can select multiple messages by clicking the first email in your list, holding Shift and then clicking the last email in your list.


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2 years ago

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