i have lost my email fonts, colors, ability to highlight, bold,urgent any emails cannot find how to get my preferences back!!

user_fpj26i Thanks for reaching out. Your settings to compose an email message may have been changed. In your email web portal, go to settings (the gear icon in the upper right), choose email settings, go to compose under mail, and ensure the 'Format Emails as HTML and plain Text' is selected. Once that is selected, try to compose a message to see if your formatting options are back.