I forgot my password

To reset your Xfinity ID password, just follow these steps:

• Visit xfinity.com/password.
• Enter your Xfinity ID, verified mobile number, or personal email, then select Continue.
• Choose how you’d like to get your reset code (text or email).
• Enter the code you receive and select Continue.
• Create and confirm your new password, then select Continue again.

Once completed, you’ll see a confirmation that your password has been updated.

If you use a third-party email app, don’t forget to update your password there as well. Here's a helpful article: https://www.xfinity.com/support/articles/changing-or-resetting-your-password.