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Tuesday, December 30th, 2025 11:07 PM

I changed my Xfinity/comcast password because my email contact list was hacked. I am not receiving any email from my contact list.

I am only receiving emails from the emails in my JUNK folder.  I worked with Mo at Xfinity this morning and he sent 3 emails to my comcast.net email and I only received two of them.  He tried several things (don’t know what) and I still didn’t receive his latest email.  He gave up and told me he’d send it to Tier two.  I needed to reply to a text he sent, but it was just a survey.medalllia.   I haven’t heard back from anyone!

What do I need to do?  I am using Apple mail on my Mac with the xfinity comcast email.

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Expert

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29.8K Messages

2 hours ago

@user_wwqcf6 

When you changed the password in Comcast, did you also change it in Mac Mail?  If not, that would account for why you are not getting the emails.  As a troubleshooting measure, try using the account with only the webmail UI and your browser.  If that works OK the issue is with Mac Mail.

(edited)

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