user_787x33 are you able to share more details? Are you using a mail client or our webail?
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XfinityEricB
Official Employee
•
3.6K Messages
2 years ago
Hello @user_bufk7l, and thanks for reaching out with your missing email concern. I would be happy to troubleshoot why you can't see them.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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