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robert_b18
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10/12/2026 10:59 PM

I can't login to my Comcast email acct

I've been unable to login to my acct for months.  There is a triangle with an exclamation mark inside.  Hovering on that triangle returns "There is a problem with this account.  Click for more information.  When clicked it takes me to the account page which says "There was a communication problem while trying to connect".  

I've tried everything and cannot resolve this error.  

 

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Latoque

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4 hours ago

@robert_b18 

Are you using an email client like Outlook or Thunderbird?  The mail app on a phone or tablet?  Have you tried using only the webmail UI with the user ID and password for the account?  I am assuming you are referring to the Comcast email.  Or have you migrated to Yahoo already?

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robert_b18

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Yes, comcast email.  I'm using the comcast browser app (appsuite).  I have multiple comcast email accts.  All but this one work fine.

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4 hours ago

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robert_b18

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Have not migrated to Yahoo.

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2 hours ago

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Again

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@robert_b18​

Yes, comcast email.  I'm using the comcast browser app (appsuite).  I have multiple comcast email accts.  All but this one work fine.

When was the last time you logged into that account?  You probably need to contact our Customer Security Assurance folks.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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