I cannot see my sent messages

No, I cannot see my Sent messages, and I have to correct my previous post: they are ALL missing for the year of 2024 and Feb-Dec. of 2023. I see only messages I sent Jan. 2023 and earlier. Please, address the issue.

Hi there, @user_apuhlm ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience, let's get your account pulled up so I can assist you further with your email concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full-service address so that I can assist you further.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

Done. Looking forward to getting my messages back.

What is your timeframe for having it fixed? I have to get my Sent messages back. Please, update.

Hello, @user_apuhlm. I appreciate you making us aware that you're also having issues with accessing your "sent messages". I would be more than happy to review your account to see how we can these messages back. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.