AngelCarole's profile

Regular Visitor

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4 Messages

Fri, Sep 13, 2019 9:00 PM

I cannot open links in my emails

When I want to open a link in my email  I cannot do it.

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Expert

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25.5K Messages

2 y ago


@AngelCarole wrote:

When I want to open a link in my email  I cannot do it.


If you're using Google Chrome browser this is a known issue and Google has yet to fix it.  Your options are to right click on the link and open it in another tab/window or to  use a different browser.

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Regular Visitor

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2 Messages

6 m ago

i cannot open links in emails

Again

Expert

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25.5K Messages

6 m ago


@eddhouck wrote:

i cannot open links in emails


Did you read my post above yours?  Right click on the link and click on one of the choices; usually to open in a new window.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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1 Message

6 m ago

I have contacted xfinity and they can't help me? I cannot open (to delete, usually) the emails in my inbox. I am using microsoft edge and I'm not a computer person in the least, so please bare this in mind when replying, Please.

Thanks, Magi

New Poster

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1 Message

6 m ago

I am using Microsoft Edge and I suddenly cannot open links in my e-mails by just clicking on them. I could a few hours earlier. How do I restore this ability.

Again

Expert

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25.5K Messages

6 m ago

@magimays 

@stevethk 

 

Did you read this post above?

https://forums.xfinity.com/t5/Email-Web-Browsing/I-cannot-open-links-in-my-emails/m-p/3385849/highlight/true#M221915

 

FWIW, Edge has been having multiple problems, and for whatever reason so does Chrome.  You might want to try an alternate browser.  Actually, it's really good to have more than one browser to  use in order to check to see if a problem you're having is with that particular browser or if it's a problem affecting all browsers.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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