I cannot get outlook to connect to xfinity email

About 2 days ago my Outlook account asked for me to reenter my xfinity credentials. Since then I have not been able to sync xfinity email with Outlook on my IPad or on my IPhone. Tells me my username (email address) or my password is incorrect. However, I can log in directly to Xfinity email and my laptop will still connect. I have tried everything that I have read on similar issues experienced by others but no luck.

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XfinityMatthew

Official Employee

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1.1K Messages

2 months ago

Hello @BelvDave Sorry to hear you are having issue connecting the Xfinity Email to your Outlook. Can you confirm that you have done all the steps outlined here: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

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BelvDave

Visitor

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3 Messages

Thanks, while I did complete all of the steps, I still had connectivity issues but a day later somehow began working again.

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1 month ago

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XfinityBenjaminM

Official Employee

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2.6K Messages

BelvDave Hi there! Thank you for letting us know. To confirm, is it still working without any issues? If you continue to experience trouble, please let us know.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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BelvDave

I cannot get outlook to connect to xfinity email

XfinityMatthew

BelvDave

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