Visitor

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1 Message

Tuesday, July 21st, 2026 6:32 PM

I cannot access my email account

I need help accessing my email account

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Official Employee

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3K Messages

1 day ago

Greetings, @user_4q4g2y! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.

 

Can you please tell me a little more about what's happening? When you go to https://www.xfinity.com/email, does it allow you to login with your username and password, or are you getting an error? When was the last time you were able to access your account?

Expert

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119.4K Messages

1 day ago

Concern moved here to the E-mail help section.

Expert

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34.6K Messages

3 hours ago

@user_4q4g2y 

I need help accessing my email account

https://connect.xfinity.com/appsuite  <----- try here [not the link given above].

If you're a new customer you won't have a comcast.net email address.

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