Frequent Visitor
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12 Messages
I am unsubscribed from advertising emails but yet I have gotten this a 3rd time Get a FREE 5G phone with a Premium Unlimited line!
I unsubscribed from all advertising emails months ago. When I started to get these "free 5g phone with a Premium Unlimited line!" emails I went to unsubscribe and I already had every thing unchecked.
I can't be the only one getting advertising emails that I am unsubscribed from.
XfinityLinda
Official Employee
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1.9K Messages
28 days ago
Thank you for connecting with us here in our community, @whatnamesrleft. We're sorry to hear you are still getting advertising emails after unsubscribing. These requests can take up to 60 days to take effect once you have unsubscribed. We are happy to make sure your request is still in place. Please send us a Direct Message with your full name, and complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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