U

Visitor

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1 Message

Fri, Sep 3, 2021 2:48 PM

I am unable to receive or send emails

I cannot receive or send emails from any of my electronics.  My emails is [Edited: "Personal Information"]. Can you please help me

Official Employee

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286 Messages

2 m ago

Hello, @user_ec2023. I apologize for the inconvenience of not being able to send or receive emails is causing you. I use my email almost everyday, so I know how important it is to always have a functioning email account. I would be more than happy to help you troubleshoot this problem.

 

In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

EG

Expert

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89.8K Messages

2 m ago

Concern moved here to the proper help section.

Visitor

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1 Message

21 d ago

I need help with this same issue. I don't see a chat icon in the upper right corner of my screen. When I went to the chat system online earlier there was absolutely no response no matter how many times I tried and how I phrased my question. Why is it not possible to reach a live person to get help?

Again

Expert

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26.5K Messages

@user_c96375 Unless you specifically have been asked to send a direct/private message it is against Forum Guidelines and the Acceptable Use Policy.  Please start your own thread in order to receive help.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

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183 Messages

We are happy to help! I am so sorry that you are having an issue messaging me directly, but we do have other ways to get to us! We are also on Facebook, Twitter, and even Reddit. If you want to try again though, 

To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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