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bjhuddle
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Sunday, March 22nd, 2026 11:42 PM

I am unable to receive my email. It keeps asking for a password for imap. What is this? Please help

Unable  to receive my email. It keeps asking for a password for imap!  What is this? Please help!

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4 days ago

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BruceW

Gold Problem Solver

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27.5K Messages

4 months ago

Unable  to receive my email. It keeps asking for a password for imap!  What is this? Please help!

If you are using Comcast's servers (connect.xfinity.com, mail.comcast.net, imap.comcast.net, and smtp.comcast.net), the email (IMAP) password is the same as the password you use to log in to a Comcast/Xfinity web page or app. There is no separate "IMAP password". If you need to reset it, see https://www.xfinity.com/support/articles/changing-or-resetting-your-password. If you change it you'll also have to update it on any devices, apps, and programs (email, Xfinity app. etc.) that use it.

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XfinityQuemekia

Official Employee

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1.2K Messages

4 months ago

Hello @bjhuddle! Thanks for being a part of our Xfinity Community Forum! @BruceW is correct, and also provided a link in case you forgot your password and would like to reset it. Remember if you choose to change your password, you'll need to update it as mentioned below.

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Gschultz545

Regular Visitor

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2 Messages

When ( note, not an if; I've been getting them)we get asked for a separate imap password; do you have an address to send the screen and link to you for you to investigate the phishing that's going on?

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25 days ago

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XfinityAlfonso

Official Employee

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2.7K Messages

Thanks so much for adding your voice to this conversation,

Gschultz545. To report suspected phishing or other potential maligiouc activity, please reach out to our Customer Security Assurance Team at https://spa.xfinity.com/report

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 days ago

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mjoreeni

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3 Messages

9 days ago

I also am having the same problem but have provided the correct password multiple times to no avail.  For some reason it does not recognize it.  The password works fine when I sign into my account….its driving me crazy.  Can someone PLEASE give me a solution?

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mjoreeni

New Poster

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3 Messages

This was in reference to the requested imap password question 

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9 days ago

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XfinityThomasA

Official Employee

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3.6K Messages

 

Hello, mjoreeni! Our team is here to help. Can you please share a bit more detail about the steps you're taking and any troubleshooting steps you've tried already? For example, have you tried resetting your password?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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7 days ago

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mjoreeni

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3 Messages

Yes - I did all that.  After allowing 3rd party it seems to work but still comes up with a message that the password is incorrect.

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7 days ago

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XfinityRay

Official Employee

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4.1K Messages

Thanks for sharing that you reset the password, @mjoreeni . When you say it seems to work but is incorrect, is the password for IMAP showing incorrect, the main email password, or both?

 

Can you also toggle the 3rd party option off and then on again? Earlier tonight that fixed this same concern for another customer I assisted. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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7 days ago

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user_ew2pyf

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1 Message

4 days ago

I have had the same problem for week after traveling to Canada from USA. I tried everything including changing my password and deleting my comcast mail account from my iphone and re-installing it three times.. Nothing worked. Eventually I just clicked OK and left the box blank when I got the prompt "Imap password is incorrect" and it loaded my mail. Go figure.....

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