Visitor
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2 Messages
I am not getting password reset emails from external vendors.
For the past two months I started not receiving password reset emails. I tried different browsers, not using third party providers and check the email limit. Help - nothing is working.
XfinityMarshante
Official Employee
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829 Messages
2 hours ago
Hello @SLBW, thank you for taking the time to leave a post. Sorry to hear you are experiencing issues receiving password reset emails. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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