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user_3e4514
1st Topic

Visitor

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1 Message

Friday, December 16th, 2022 11:53 AM

Closed

I am not able to read my emails. Getting message that an email has not content

This mail has no content - that is what is showing in the message body instead of a message.

Question

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Updated 

2 years ago

902

7

0

jamielynns76

New Poster

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3 Messages

2 years ago

Same here.  Also missing emails from 11/4 - today................

0

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CCAshley1

Official Employee

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746 Messages

2 years ago

Hi,I understand you are having issues with retrieving your emails. Are you using a third party application like outlook to view your Xfinity Emails? 

1

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Anon39065

Contributor

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80 Messages

@XfinityAshley​ I am having the same issue - and I do not use a third-party like Outlook.  My iPhone also will not update email - getting the same error message on it.

2 years ago

0

user_c61c86

Visitor

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4 Messages

2 years ago

I would like to see the answers to these posts because I am having this issue. 'This mail has no content'. Thank you

0

0

user_f6c6c7

Visitor

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1 Message

2 years ago

Email has no content. What's going on? 

2

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XfinityChristy

Official Employee

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2K Messages

Hello @user_f6c6c7, on monday (03/13) we were aware of an issue that was effected email accounts, but this issue has been resolved. If you are still having issues, send us a direct message so that we can help.  

 

To send a "Direct Message":

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_4f9afa

Visitor

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2 Messages

Issue not yet resolved for me. 

2 years ago

0

catipton

Regular Visitor

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8 Messages

2 years ago

I am also having this problem using Xfinity on my desktop.   I can see the email on my iphone and ipad.

3

0

CCShaina

Problem Solver

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393 Messages

@catipton Thank you for bringing this concern regarding your Xfinity email access to our attention here at the Xfinity Community Forums. We were aware of an issue on Monday that some customers were having difficulty accessing their Comcast.net email online and through other apps. This issue has since been resolved, so I just wanted to touch base to inquire if you are still experiencing this problem at this time?

I no longer work for Comcast.

2 years ago

0

user_4f9afa

Visitor

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2 Messages

Problem still persists. Pls provide what the fix is. 

2 years ago

0

CCDaryl

Problem Solver

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828 Messages

If you are having issues sending or receiving email, you can also report that here: 

https://spa.xfinity.com/advanced-security?faq=advanced-security where one of our experts with our Customer Security Assurance will be able to help resolve this issue. 

I no longer work for Comcast.

2 years ago

0

user_d68dc1

Visitor

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1 Message

2 years ago

I am also having the same issue.  It just started today.

0

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user_c61c86

Visitor

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4 Messages

2 years ago

Comcast for the amount I pay every month, I would like an answer to these concerns a.s.a.p. Trying to talk to a live person is pretty much a nightmare.

1

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CCBrandon1

Problem Solver

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770 Messages

Hello, On monday we were aware of an email impact, but since has been resolved. If you are still having trouble, @user_c61c86 send me a direct message I will be happy help. 

 

To send a "Direct Message":

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

2 years ago

0

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