HTML formatted e-mail to self being returned in plain text + winmail.dat file
Using Outlook 2016, I create an e-mail in HTML format and send it to myselt for testing how it displays on a smart phone.
When I use a browser to acesss my mail via Xfinity mail, I sometimes seee the following.
- In "sent" mail I see the mail formatted exactly as I composed it in Outlook.
- In my "inbox" I sometimes see the mail in plain text plus a winmail.dat file.
What is odd about this is if access the mail through Outlook (via IMAP), Outlook can read it and format it correctly. But if I access the mail on an iPhone (again via IMAP) I see the plain text plus the winmail.dat file that I see via the browser, which is or course useless.
It seems that somewhere in the round trip between sending and receiving the e-mail some setting is getting canged that causes the IMAP server to return the wrong format. And BTW, if you examine the e-mail in the "inbox", it looks like it is served up as an .rtf format.
This suggests that the mail message is correctly formatted on the backend, but is being incorrectly served up to the browser interface and the iPhone. Outlook can read it becasue the format being served up is one created and understood by Outlook.
And BTW, this is due to some recent change. It was working just fine the two weeks before Thanksgiving.
Note: This seems specific to Outlook. If I compose the same message in the Xfinity web e-mail interface and send it to myself, it appears correctly formatted when viewed in the inbox and when viewed on an iPhone.