margiem7367's profile

Regular Visitor

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5 Messages

Mon, Jan 11, 2021 5:00 AM

HTML content

Why is HTML content removed from emails and how do I change that setting?

Responses

jav6joev

Bronze Problem Solver

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2.1K Messages

5 m ago


@margiem7367 wrote:

Why is HTML content removed from emails and how do I change that setting?


Whatever method (app or browser) you're accessing email with probably has settings regarding HTML options.

 

Regular Visitor

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5 Messages

5 m ago

I am on a pc, on Chrome, not allowed to change browsers or programs at work. So I don't know if it works differently on another browser.

Images are missing and links don't always work.

 

jav6joev

Bronze Problem Solver

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2.1K Messages

5 m ago


@margiem7367 wrote:

Those are the settings I have. Checked those first and there is not a place to download images either.  My email has always accepted HTML. All of a sudden they are all gone.


What device and what browser are you using where you’re seeing this issue? What exact HTML is being removed , e.g. links and/or pictures? Have you tried other browsers?

Regular Visitor

 • 

5 Messages

5 m ago

Those are the settings I have. Checked those first and there is not a place to download images either.  My email has always accepted HTML. All of a sudden they are all gone.

jav6joev

Bronze Problem Solver

 • 

2.1K Messages

5 m ago


@margiem7367 wrote:

I am on a pc, on Chrome, not allowed to change browsers or programs at work. So I don't know if it works differently on another browser.

Images are missing and links don't always work.

 


Which version of Chrome do you have?  Below is a screenshot of my version on my home PC.  I haven't experienced the issue as you have and DO have an option/link to download attachments. Do you have an IT department that is controlling the browser/extensions/apps on the PC that might be coming in to play with your issue?  Have you contacted them?

Regular Visitor

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5 Messages

5 m ago

Shut it down and started it again, and it is all fine now.

Don't know what that was, probably a glitch in the system.

 

Thank you for all your help.

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