how to turn off pop up ads on my email (both on laptop & cell from pops up 2 ads every time

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EG

Expert

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107.1K Messages

6 months ago

Concern moved here to the E-mail help section for assistance.

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BruceW

Gold Problem Solver

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26K Messages

6 months ago

how to turn off pop up ads on my email (both on laptop & cell from pops up 2 ads every time

When logged in with the Primary UserID you may be able to remove the ad panel along the right-hand side of Xfinity Connect webmail. Sign in to the "Manage your account preferences" page at https://www.xfinity.com/privacy/opt-out#Preference-opt-out (if the page is working), scroll down to "Allow banner ads in your inbox", and move the slider to "Off". You may have to sign out and back in again for the change to take effect.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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U

user_6vo4rk

1 Message

When i start my Comcast email I get aa screen that says I have won something.

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2 months ago

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_6vo4rk, thank you for taking the time to reach out on social media.

To turn off pop-up ads in Xfinity Email, follow these steps:

Visit the Privacy Center.
Scroll down to **Account-based choices** and click **Choose your preferences**.
Scroll down to **Manage Digital Advertising** in the **Manage Preferences** section.
Click the toggle next to **Opt in/out of Email Banner Advertising**. Note that text ads are not included in the opt-out process and will remain in Xfinity Email. This process specifically applies to Xfinity Email and does not remove ads from other Xfinity pages.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

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U

user_5uulnl

1 Message

@BruceW

thank you! Problem solved. The ad panel on the right is def a pia

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20 days ago

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XfinityBradM

Official Employee

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655 Messages

6 months ago

Hey there, @user_8k4z9n. I am not quite sure what you're referring to when you mention pop up ads on your email. Are you getting emails about ads in your inbox? Can you describe what is happening in a bit more detail?

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user_4z1rmv

1 Message

"You have been chosen to receive..... answer these questions and your award will be chosen" and all this junk comes from Xfinity (supposedly)

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2 months ago

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XfinityThomasC

Official Employee

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2K Messages

Hello, @user_4z1rmv were you able to disable the pop-up ads? The instructions have been posted above by XfinityKrista.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

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Email

user_8k4z9n

how to turn off pop up ads on my email (both on laptop & cell from pops up 2 ads every time

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EG

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_6vo4rk

XfinityKrista

user_5uulnl

XfinityBradM

user_4z1rmv

XfinityThomasC

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