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Monday, November 18th, 2024 9:34 PM

How to stop repeated text messages from xFinity

I keep receiving text messages saying "Reminder: Return your UNUSED xfinity equipment today to reduce your monthly bill...".   I am not leasing/renting any xfinity equipment.  I have been using my own equipment from day 1.  Also, when going to the URL in the text message it confirms that I do not have any xfinity equipment.  As such, why do I keep getting this text?  How can I make it stop?

Official Employee

 • 

934 Messages

9 hours ago

 

user_6nhxg9 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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