Hey there, @user_w5g3pi! I see that you're commenting on this user's post with a response to one of our Digital Care Team representative's questions that were meant for the OP (original poster). Do you have a similar concern? If so, feel free to create a new post of your own in order for us to properly address your particular account. Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
If its been 8 years since you last signed into the account, the email will be long gone. See here for the Xfinity policy dealing with email and former customers--------------------
Latoque
Expert
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29.7K Messages
9 days ago
How long has it been since you last signed into the account? What happens if you try to sign in now?
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XfinityShawn
Official Employee
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1.6K Messages
7 days ago
3
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jodyvolk
Visitor
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2 Messages
1 day ago
I need my old HOA folder
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Latoque
Expert
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29.7K Messages
23 hours ago
@jodyvolk
If its been 8 years since you last signed into the account, the email will be long gone. See here for the Xfinity policy dealing with email and former customers--------------------
https://www.xfinity.com/support/articles/email-only-faqs
and here------------
https://www.xfinity.com/support/articles/using-email-only
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