1 Message
how to report spam
Dear customer, we are informing you about our New Terms of Service and Privay Policy. Theses changes are key steps towards creatiang whats next for our consumer. et. They want me to click on update now to access my mailbox after April 15th. I have deleted several of these, the dates keep changing. Is this spam or not?
BruceW
Gold Problem Solver
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26.3K Messages
11 days ago
Such messages are almost always phishing/fraud. "Click here or lose your email" is a scammer classic. Comcast/Xfinity does not ask us to "update" our email accounts. This message is most likely an attempt to steal your login and financial information.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Samples of recent phishing messages can be found at https://spa.xfinity.com/alerts under "Top Phishing Scams".
To report a scam email to Comcast, follow the "How do I report ..." links on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityDena
Official Employee
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3.2K Messages
9 days ago
Great question @user_51ul5l To report spam, the best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them calling CSA directly at Toll-Free Number: 1-888-565-4329. You can also contact them by following this link: https://internetsecurity.xfinity.com/help/report-abuse/
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