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dpercival11
1st Reply
1st Topic

Visitor

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5 Messages

Sat, Apr 10, 2021 9:33 PM

How to move Thunderbird folders to Xfinity

I am needing to move my existing Local Folders in Thunderbird into the My Folders of the Xfinity Web based interface. 

I have seen prior postings where it was stated that all that was needed was to drag the TB folders directly into the Xfinity interface, which would cause the TB folders to be copied into the Xfinity interface. A further clarification seemed to say that the word "drag "meant drag  it up to the Account name at the top of the menu".

I have tried this to a variety of locations on the top black bar of the interface - which looks like this - with no success.

I have also tried unsuccessfully to drag TB  folders to the My Folders area of the Xfinity interface. 
Can someone please tell me how to  get this working?
Thanks

Question

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Updated 

1 m ago

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Responses

ComcastAmir

Official Employee

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6.3K Messages

1 m ago

Hello , here are some steps to transfer your emails from Thunderbird to the Xfinity email client.

 

  1. Go to https://comca.st/32aRK6I and select Email.
  2. Select the email provider you would like to transfer from. Enter the login credentials of that email address.
  3. Enter the Xfinity ID and password that the data will be transferred to.
  4. A status page will display to confirm that the transfer has started.

 

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dpercival11

Visitor

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5 Messages

1 m ago

Thank you for your reply, but I fear you may not understand the situation. 

I have for many years used Xfinity as my email provider.

Thunderbird is an app I have used for years to access my Xfinity emails. In that app I have created a bunch of folders that reside on my computer.

I want  to stop using the Thunderbird app and to instead use only the Xfinity Web based interface.

I therefor need to move those email folders currently on my computer and known only to Thunderbird to the My Folders area of the Xfinity Web based email interface.

Thanks.

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ComcastAmir

Official Employee

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6.3K Messages

Got it! Thank you for verifying. I am investigating if the folders will transfer due to them being set up in a different platform but all of your emails should appear in the Xfinity email portal when you login online. Have you tried accessing your Xfinity account from the Xfinity Connect app or directly from the website? If so, can you see all of your emails present? 

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1 m ago

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dpercival11

Visitor

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5 Messages

1 m ago

No problems with directly using the Web based Xfinity email portal.

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ComcastAmir

Official Employee

 • 

6.3K Messages

If that is the case then there's no way for you to transfer existing folders over to the Xfinity Platform. Those folders are unique to Thunderbird and only the emails will appear in both systems. I apologize if this causes any inconvenience on your end. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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1 m ago

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