FoxFifth's profile

Contributor

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21 Messages

Thursday, April 23rd, 2026 8:46 PM

How to let Comcast know about a complaint regarding a Comcast Branded Partner store

I've been to a Xfinity Comcast Branded Partner Store (didn't realize it was a Partner Store until doing research after the problems) twice within the last 6 months and had serious problems both times. One of the problems was resolved by calling Comcast, the other couldn't be completely resolved. The store changed me from a grandfathered plan to a new plan resulting in a $95 monthly increase without my knowledge. Much time spent on the phone and no one could revert me to the old plan. I got my bill down by cancelling Home Security and by removing a $40 landline fee that was added to my account by the store without my knowledge. When I went to Google Map reviews to give the store 1 star, I noticed another report about the first problem I had and another report about the $40 landline being added. There may have been other reports as I didn't go through all of the reviews -- but 2 reports about a landline being added to accounts makes me suspicious. I don't need any more help on these issues but I would like to know how to notify Comcast about this store.

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Official Employee

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168 Messages

3 hours ago

@FoxFifth Thank you for being a part of our Xfinity community and reaching out here on Forums. I would like to look into this for you further and collect information in regard to the store you visited.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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