how to get rid of the "do you want to permanently delete the email" warning message

In the past, when I highlight an email and hit the trash icon, it would instantly be deleted.

Today for the first time, I am being forced to hit a second message in order for it to leave my inbox.

Is this a new security action that has been added? If so, I do not wish to take this second step as it is redundant.

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XfinityAngie

Official Employee

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1.9K Messages

1 year ago

user_mzr0e6, Thank you for reaching out to Xfinity Support. How are you accessing your Xfinity Email? Is it through a 3rd party server, or do you access it by going to xfinity.com and signing into your account? When I sign in through xfinity.com, I do not have any issues with deleting emails. I can click on the trash icon and it is gone without a warning message. Let me know if you are still needing assistance with this.

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user_mzr0e6

5 Messages

@XfinityAngie I log in to the xfinity website on desktop. I never had to hit delete twice. this is new.

1 year ago

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XfinityAngie

Official Employee

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1.9K Messages

user_mzr0e6, if you could send me a DM with our name and full address by doing the following, we can take a closer look at your account. Also, one last question, what browser are you using?

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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XfinityAngie

Official Employee

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1.9K Messages

1 year ago

user_mzr0e6, This is what I found concerning email deletion:

Email deletion settings program Xfinity Email to remove old messages from your Spam and Trash folders automatically. These settings apply to the date of the email; the settings are listed below.

Spam: Seven days
Only flagged Spam will be deleted after seven days
Trash: 14 days

Note: Email deletion settings cannot be customized, and the default settings above cannot be edited. Inbox and Sent messages will not be removed automatically.

I noticed that when I clicked delete, my email went into the trash folder. I didn't get a popup asking if I'm sure. Now, if I go to the trash folder and click on the email there, It does give me that message of "Do you want to permanently delete this email" warning.

Is this the same place you are getting the warning message?

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user_mzr0e6

5 Messages

No, this is happening from the IN BOX. I used to only highlight or tick the box next to the email, then hit the trash can icon but now ALWAYS get this warning...(is there a way to attach the screen shot?)

1 year ago

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BruceW

Gold Problem Solver

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26.6K Messages

1 year ago

... "do you want to permanently delete the email" ...

In webmail, check to see if

(gear icon) / Email Settings / Mail / Behavior / Permanently remove deleted emails

is checked. If it is, you'll get that message, and deleted emails don't go to the "Trash" folder, they go directly to the hidden 30-day "Recover Deleted Items" folder.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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user_mzr0e6

5 Messages

I did that already and there is no "Behavior" option.

1 year ago

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BruceW

Gold Problem Solver

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26.6K Messages

1 year ago

... there is no "Behavior" option.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_mzr0e6

5 Messages

I DID ALL THAT (above ) TOO...and STILL GET THE MESSAGE (are you sure...)...frustrating

1 year ago

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XfinityVictor

Official Employee

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1.6K Messages

user_mzr0e6 Hello are you still having email issues?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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user_mzr0e6

how to get rid of the "do you want to permanently delete the email" warning message

XfinityAngie

user_mzr0e6

XfinityAngie

XfinityAngie

user_mzr0e6

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_mzr0e6

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_mzr0e6

XfinityVictor

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