allnfun's profile

Visitor

 • 

2 Messages

Thursday, March 7th, 2024 3:44 AM

Closed

How to Delete multiple contacts in my Address Book

Back in May of 2021, HectorC inquired how to delete multiple contacts from his address book and was basically told (by Xfinity Support) that you are restricted to deleting one at a time, due to a "safety and convenience feature". I find this ridiculous and would ask Xfinity Customer Support to please weigh in on this topic. If this is indeed the rationale, then Xfinity needs to modify their software to allow this convenience. To go through ones address book and delete contacts one-by-one, is counterproductive and a waste of precious time. If Xfinity refuses to make this simple and industry-accepted feature, then I will unfortunately have to dump Xfinity/Comcast and enlist with a seemingly more progressive company like Google (Gmail).

Official Employee

 • 

2.7K Messages

1 year ago

Hello, @allnfun! Thank you for your feedback about deleting multiple contacts at one time. At this time, they do need to be deleted one by one. You can see the instructions to delete a contact from your address book at this link, https://www.xfinity.com/support/articles/delete-contact-universal-address-book

Delete a Contact From Your Address Book

  1. Select the Address Book tab.
  2. Select the contact(s) you'd like to delete from your Xfinity Address Book by clicking the checkbox to the left of their name.
  3. Click the Delete tab located in the Address Book toolbar.
    Delete tab is at top center. Checkbox is at left.

    Note: A contact removed from the Xfinity Address Book may still appear for up to 24 hours when clicking on the To button to compose a message.

Visitor

 • 

2 Messages

1 year ago

I am still unable to select multiple contacts and delete them all at once. Your software needs to be modified!!

Official Employee

 • 

1.7K Messages

Hey there, @allnfun! Please see my reply to user_9c0645's comment above and let me know if you have any questions. We really do appreciate everyone's feedback and efforts to help us improve your experience!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here