How to copy and paste Microsoft word text into Comcast email? The standard method does not work.

Hello, when copying text from a.DOCX file on my iMac and pasting it in to my Comcast email, nothing happens. I have tried select all copy paste as well as highlighting text copy paste commands and nothing works. This is a huge problem as a manuscript submission I am trying to send needs to be in bedded in the email. Does anyone have another method for doing this? I have also tried using the keyboard commands of cut and paste as well, and these do not work either. It’s rather maddening as this feature used to work in the past and I do not understand why it no longer functions as it should. Thank you in advance for any help you may have!

Responses

Again

Expert

•

31.5K Messages

3 years ago

@DianeL9

Are you using the Xfinity Connect website?

Are you using Word for Mac?

Is the document specially formatted?

Are you able to save it as a .txt file instead of a .docx file and have it look the same?

Have you tried using Mac Mail?

4

0

D

DianeL9

Visitor

•

3 Messages

1. yes

2. yes

3. possibly. Font only. Does Xfinity require a specific font?

4. good suggestion. I will try saving as a.txt file format and will let you know.

5. No. This may work, however it is not a practical solution for me. It seems that MS Word is such a dominant word processing program, not that Xfinity should be able to except paste and text seamlessly.

no. This may work, however it is not a practical solution for me. It seems that MS Word is such a dominant word processing program, not that Xfinity should be able to except paste and text seamlessly.

Thank you so very much for your help on this. My fingers are crossed that saving it as a text file will do the trick. :-) @Again

3 years ago

0

Again

Expert

•

31.5K Messages

@DianeL9

Let us know!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

3 years ago

0

D

DianeL9

Visitor

•

3 Messages

converting the.DOCX file to a.TXT file worked… Almost. I was able to copy about 2/3 of the documents, but for some reason the remainder did not appear. It was as if the text were limited in some kind of frame or window Again, multiple attempts failed. Still unsure of why this is happening! Maybe Mac mail is the way to go? My current email is so well-established, I hate to go there but maybe it’s the only way to make this work…

again, multiple attempts failed. Still unsure of why this is happening! Maybe Mac mail is the way to go? My current email is so well-established, I hate to go there but maybe it’s the only way to make this work…

I’d welcome any additional suggestions@DianeL9

3 years ago

0

Again

Expert

•

31.5K Messages

@DianeL9

You know you can set up Mac Mail for your Comcast account?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

3 years ago

0

NoNoBadPuppy

Problem Solver

•

555 Messages

3 years ago

Use the mouse to highlight the text you wish to copy; Press CTRL + C. Go to the location where you wish to paste the text, and press CTRL + V.

1

0

Again

Expert

•

31.5K Messages

@NoNoBadPuppy

They have already tried that. 😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

3 years ago

0

Email

DianeL9

How to copy and paste Microsoft word text into Comcast email? The standard method does not work.

Again

DianeL9

Again

DianeL9

Again

NoNoBadPuppy

Again

New to the Community?