CoolHandKen's profile

New Poster

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4 Messages

Wednesday, April 14th, 2021 4:37 PM

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How to block spam email that is spoofed to appear as if it originated from my own email address?

For the most part, I send/receive Comcast email using the stock email client on my Samsung S9 mobile phone. Generally, when I receive a spam email, I utilize my email clients 'mark as spam' function. However, increasingly, the emails (from) address is spoofed to appear as if it originated from my own address. So, if I were to  select the 'mark as spam', I would be blocking my own address. How do I permanently stop this spoofing? When I utilize my PC/Thunderbird email client and I choose 'view message source' I can see 'return path/envelope-from' that shows what appears to be the true spammer email address. I imagine that I could then take that email address and utilize Comcast webmail to add that spam (?) but that doesn't seem practical in a mobile world. Any tips? Thanks in advance.

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Official Employee

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3.4K Messages

4 years ago

I can see how that can be a bit frustrating. I am sorry to hear you are being spoof. Have you checked the email filters so that you can have those emails moved from your inbox? I do this with my own email so that I do not miss important emails and I can have emails from those I do not wish to have contact with moved without having to do much. I set up the rules with the help of the link: https://comca.st/3mVaMYE;

Expert

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29.7K Messages

@ComcastDena 

That url is no good.  It returns a 404 error

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Gold Problem Solver

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26.5K Messages

https://comca.st/3mVaMYE links to https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience.&nbsp?linkId=116381263, and that ".&nbsp" kills it.

https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience should work just fine.

Why, oh why, do they inflict those non-clickable shortened non-links on us?

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