3 Messages
How do you email corporate for a complaint
I had to use chat in order to inquire about my bill being higher this month. I was pushed into getting a phone plan through xfinity to get my bill lowered the agent kept pressing for me to add the phone to my plan and I would get a discount..
after going back and forth, the agent said they found a plan that would lower the bill and it was a upgrade to what I had sounded good at the time.
when I checked my plan after the chat they changed my internet plan down to 150gps from 1.2gb totally lied I was on chat for an hour with this. I had to get back to chat and have the put my service back to what I originally had..
I want to make a complaint directly to corporate and not some one from a chat…
if anyone knows the best way to get in touch with cooperate would really mean alot.. thanks
kiraandkengamer
1 Message
5 months ago
I was looking for a way to send a private message, but, if I put how to contact Comcast Corporate which you can I am sure, the post will be removed, and I will get banned from this forum group.
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user_wqg5zj
3 Messages
5 months ago
Thank you for replying, I’m not really sure about clicking on links though crazy times now…
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BruceW
Gold Problem Solver
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26.4K Messages
5 months ago
Comcast/Xfinity's senior management has made sure that can't happen. The closest you can get is probably Tom Karinshak's "contact me" link on https://www.xfinity.com/hub/customer-experience/xfinity-customer-care-update. That contact link leads to a form that is AFAIK the most direct route to help available with this company.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_3xvwzv
1 Message
2 months ago
Thomas_karinshak@comcast.com the k should be capitol if it matters idk but this is an email i found online.
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user_d8cdw8
3 Messages
28 days ago
On 2/5/25 I called Xfinity to increase my internet band width because my TV had a fuzzy picture. THAT IS ALL I WANTED!!! I was sold a new plan with a “free” mobile phone instead. I told the salesman I did not want or need another phone. He said, that is okay you can just ???? and added the new phone and a $25 per month plan that I did not understand that I was getting. I put my card information in the text that he sent thinking is was for a one-time fee. He told me it did not go through and to do it again. So, I did, and I was signed up for two lines, got two phones in the mail, and two $25 per month fees.
I called and could not talk to anyone but a bot and when I finally was transferred to a person, I explained what had happened and they promised me a refund and said they had cancelled one of the lines and they would send me a label by email to return the phone. The email never came. No refund.
I called them back, got the bot, finally got a person. This went on for days. I asked them to please send a label to return both phones. They said they would, but it would take 24 hours for the label to come through to my email. The label never came.
At some point, I was told that I had to cancel the phones myself and then the charges would stop, and my plan would be cancelled. I was unable to do so. Every time I tried, I received an error message.
This repeat calling has happened at least 4 times. I even went to a store and they told me I had to have a label sent to me and I could not leave the phones with them. Finally, when I talked to a representative on the phone again, they started telling me to take the phones to a store. This is a nightmare!
Each person would promise a label, a refund of my money, and a new plan without the phones. They even told me that one phone had already been returned. Crazy stuff. It has been over two months and I have not received a label, the two phones are still on my plan and I am still getting charged for two mobile phone lines I have never activated.
Dissatisfied Customer
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user_rsbf7m
1 Message
25 days ago
ya;ll are fired!! you need to find more movies to put on xfinity to watch. instead of the same thing over and over and over every month it get boring so boring and quit showing haloween movies in the summer time. it is not halloween!!! please show different movies instead of the same thing over and over and over
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user_mv2psr
Visitor
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1 Message
12 days ago
Everyone who has issues should start reporting Xfinity to Federal agencies. It's a breach of contract if they don't do their part of the contract just like they can take legal action if you don't uphold it either. Report them or start a class action again
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user_6gserl
Visitor
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1 Message
12 hours ago
I had this same thing. They charged me for a whole new plan when they said it was going to lower my original bill. In addition when i cancelled my plan after not getting any refunds or help they took my modem cancelled services but continued to charge my credit card.
They are a fraudulent company with no customer service and it’s how they win.. through little charges like these. I have 4 ECM reports to help escalate my situation and even got a manager once. The managers tell lies too. This company should reported to BBB
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Mr_DGF_2025
Visitor
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2 Messages
39 minutes ago
To whom it may concern,
I want this message escalated. And I want file a complaint and grievance against the representatives of Xfinity and the Atrocious level of service I’ve received from your company and customer service representatives .in regards to my purchase issue I’m having. I have requested multiple times to speak with the Comcast escalation department because the representatives and supervisors will not or cannot help me with my issue is supposedly.
I have been given the run-around and transferred over and over again. Ive been left on hold for hours, have had the calls dropped and have even been lied to and manipulated into the believing that I would get a call back in regard to my issue . This is my last attempt at trying tonight resolve this issue before I file a complaint with the FCC.
I called Xfinity because I recently bought a 13 inch iPad Pro and wanted it added ti my account.
The representative informed me that the iPad I purchased, in fact, was locked by Verizon and was able to be activated on its network. He informed me that Xfinity was running a promotion that if I was to purchase the 128 gig 13” iPad Pro. In either pink or black. From Xfinity I would get the device 50% off as well as the first month free. I would only have to pay the activation fee period and my husband got it over since Mother’s Day was coming out so was my birthday.
I went ahead and I purchased it.
The representative stated the iPad would be delivered within 24 to 48 hours. I even clarified with the representative once again to make sure that that time was correct and he assured me that that was correct and that after the 48 hours, I would receive it to call in and get it activated that was not the case. I received an item from Xfinity four days later in upon opening. It was shocked and deeply sad and that I did not receive what I have paid for. I received an iPad a 16 in blue, which is completely smaller than the 128 gig 13” iPad Pro I had been lied to and mislead into to purchasing. With the iPad still in the box.
I contacted Xfinity and explained to the representative of my situation, the representative and gentleman that I spoke with accuse me of doing accusations and around and kept implying that I misunderstood what the representative said I informed him to please listen to the call because it was recorded and he could see and listen to the facts and what the representative told me and misled me to believing he left me on hold for 20 minutes came back And stated yes the price is too high and there’s nothing that we can do.
That was all he said he would not going to further detail what he was talking about so at that point I asked for his supervisor he left me on hold for another 20 minutes to 25 minutes and I got his Supervisor Kasey Again she was no help did not want to pull the call told me that that was not possible and that not only could you not help me but I was going to be charged to send this iPad that I received back to them and then recharge more even though I didn’t representative lie to me and misled me and told me something completely different.
I didn’t ask you to speak with the escalations department or have her give me the information she declined told me that she was not allowed to do so I know that is not the case I asked for her agent ID. She said it was Kasey 133 and the gentleman I spoke to which was her rep. His ID was 125. I asked what reason she was in. She said she was in Colorado, which I know that was not true. She then decided to tell me at that point if I wasn’t satisfied, I could go to the local Apple Store and see if they would be willing to help me further .
So here I am reaching out to you. I am at my wits end. Ive been a loyal customer of yours for over 12 years. When Adelphia owed the company. All I want is this issue corrected immediately and some type of recommendation
For the employees that handled my issue.l and how bad they constantly treat their customers.
They are a mirror image of you and your company, and they do not uphold or demonstrate the values that you state your company has. Please somebody help me this was my birthday / Mother’s Day gift. I was so excited about getting this Ipad. But all I have so far for my birthday / Mother’s Day gift is a horrible experience and bad memories from your company and it’s iPad
L
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