ron_harr thank you for using the Xfinity Community Forums page to reach out today. I understand that you are having concerns loading your emails on your iPad device. How long has this issue been prevalent for you?
I'm having the same problem. Got the email connected through the iPhone mail app no problem, but when I try the same process on my iPad it tells me the username and email combination is wrong. I have tried 12-15 times. I have been SUPER careful to make sure everything is correct. It matches what is in the phone EXACTLY and an get a pop up saying the email/username combination is incorrect.
Good evening @user_ns1m90, and thank you for reaching out to our dedicated Communities team, we appreciate your time. Are you still experiencing this issue? Are you using iCloud Mail?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityMarcus
Official Employee
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2.3K Messages
1 year ago
ron_harr thank you for using the Xfinity Community Forums page to reach out today. I understand that you are having concerns loading your emails on your iPad device. How long has this issue been prevalent for you?
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user_ns1m90
Visitor
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1 Message
1 year ago
I'm having the same problem. Got the email connected through the iPhone mail app no problem, but when I try the same process on my iPad it tells me the username and email combination is wrong. I have tried 12-15 times. I have been SUPER careful to make sure everything is correct. It matches what is in the phone EXACTLY and an get a pop up saying the email/username combination is incorrect.
1
0