We can't help you unless you give us more details.
How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? or through a device like your phone, or iPad, etc.
Are you getting any error messages, and if so what are they?
user_bgfxzx Thanks for reaching out to us here for help with getting into your email concern. What error are you getting when trying to access it, or is the issue you just want to confirm how to access. Email can be access through either our Xfinity app, or logging into our website if the is the concern.
Again
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XfinityEricB
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