Contributor
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88 Messages
How can I speak to a human agent?
Hi, a few weeks ago I spoke with the chat bot. I do not want to receive promotional emails. I’m an old lady who was fed up with the emails. The chat bot assured me it was taken care of. Again today I got another promotional email "free iPhone 17…”. Again tonight I asked a chat bot named "Nikita" to stop it. It assured me it would. I checked my email after the call and the bot generated two emails to me in an unrecognizable language. So I finally blocked all xfinity emails. Getting to talk to a human on the phone would be great. But this physically ill old lady doesn’t have the energy to outsmart the phone bot that wants to keep me from talking with a human on the phone. Any suggestions? I’ve been with Comcast for 36 years but still have an impossible time getting help. Thank you.
XfinityAlyssaA
Official Employee
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2.8K Messages
7 hours ago
Good evening, and thank you for reaching out on our Community Forums @liliwings, we appreciate your time.
I understand that you're looking to stop receiving promotional communications. You can manage your communication preferences, including marketing emails and other promotional contact methods, by following the steps outlined here: Manage Communication Preferences.
Once you've updated your preferences, please allow some time for the changes to take effect. If you continue receiving promotional communications after updating your settings, please let us know and we'll be happy to help further.
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