How can I see emails older than 30 days?

@user_cd832a

Are you using the webmail interface with your browser to view your Inbox?   If so, you should be able to just scroll down to see all of your emails.

Also, did you know you can create folders for emails like that and create filters to have those emails automatically put into those folders?

@Again

Scrolling down doesn't help. It just stops at the 30 day point. Has anyone been able to resolve this issue?

@LULUm

Did you try running a date range search?   Like 01/01/2002-01/01/2005?

Hello @LULUm! I do see one of our awesome Experts is assisting you! Please let us know if you're still having any concerns, and we would be more than happy to assist! 

@Latoque

I am having the issue that so many are writing about. I'm not able to access emails older than 30 days. I tried a search as you suggested and it comes back, "No matching items found"! How is that possible. 

This is infuriating.

lklein5 

Hello, @DeDe5. Are you accessing your emails through our website directly or through an app/3rd party client? 

Through the website. Not through a client or 3rd party app. Have tried going through Safari, Chrome, FireFox, and Edge. At 30 days, it just stops. No ability to scroll. I have checked deleted emails, specific date ranges, basically everything I can find listed in this forum. Please help. Getting desperate.

Just to clarify are the emails missing from the inbox folder or junk folder? Were you able to recover the emails from your trash folder? 

@XfinityMiguel.  Dear Miguel, do you see how many users are having this exact problem? If we've taken the time to come to this forum and are seeking resolution, we must be the tip of the iceberg.

We can only see emails for 30 days. We are connected directly to Xfinity. Nothing is in junk folders or trash folders. Our older emails are just disappearing. Every suggestion that is on this page has been tried without anyone saying," oh, that's the fix! Eureka! Finally!" NO ONE has written that.

Can you folks at least acknowledge that you are aware of this problem and haven't resolved it yet? 

Laura

Hello, @user_74c2b4. I'd like to take a further look into these missing emails. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Hey, @user_69a4ed thanks for visiting our forum to get help with your email concerns. If you're looking to recover a deleted email, you can use this link as a really great guide we created. If that doesn't help, can you please provide some additional details regarding the issue you're experiencing with your older emails? 

I too am am having the exact same issue.  I cannot find any of my emails that are over 30 days old.  I've tried multiple browsers, using my phone etc and still cannot see them.  I've read through all of the above comments and answers and they have not resolved the issue.  The emails were not deleted.  They were in my inbox and now I cannot access them.  When I scroll down it stops at 12/21/21.

@User_AL2022

I'm sorry to hear that these emails are not appearing as others have seen as well, and I appreciate you letting us know what steps you've already taken. I'd like to try creating a ticket for our backend team to look further into this and see if the emails are able to be recovered. Could you please send our team a direct message with your full name and full address?

To send a Direct Message:

Ensure you are logged in

• Click the "Direct Messaging" icon or https://comca.st/35gFKWh
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.

I get a 404 message when I click the link above. My email only goes back to 12/17/21 and I need to gat access to all past emails

Hello, @olyandersons, I wanted to let you know I did receive your direct message. I will do all I can to help. In most cases when emails are gone its from circumstances outside our control such as mail clients or PC settings impacting your inbox. Once we locate your account we will see if we can take some steps to help.

I am so sorry about the loss of emails! The best you can do now is to send us a DM using the instructions above so we can locate your account and then we can troubleshoot it from there for you. 

Here are a few steps you can take to make sure your settings are correct.

1. In Outlook, right-click on the folder and select Properties. 
2. Select the AutoArchive tab and select Archive this folder using this settings.
3. In Clean out items older than, enter 180 days, or whatever the desired amount of days/months/years may be.
4. Select the Permanently delete old items option.

I do not see an AutoArchive tab when I click on Properties. 

How can I change my settings so that I can see ALL of my past Inbox email that I have not deleted?

Currently I only see 30 days.

Thank you

The emails that you are not seeing, are you able to see them on our website? 

@user_aab95c

Hello! Thanks for letting us know you have a similar concern. We are happy to help! Have you tried checking the setting in your email as XfinityPeterH has recommended? Some retention settings can remove older emails depending on how you have your preferences set up. Can you check these and confirm if the settings are correct, please?

My wife and I have been having the same issue. I use a Windows computer and she uses a MAC. We share a mail account and we typically access it through the Xfinity website. We do have out iPhones setup to access and view mail.
From the Xfinity website, via Mail, if you click Settings>Email Settings?Advanced Settings, I found that the option for 'POP Settings for Other Apps' was set to 'Delete'. 

This options states "When using POP to access your Comcast email from third-party applications, you can choose what happens to messages once retrieved from the mail server. By default, we will leave the message in your Inbox. Changing this setting will allow your application to tell the server what to do."

I have no idea what all this really means. There is certainly nothing stated about deleting emails beyond 7 days.

For those of you experiencing this issue I might recommend starting here.

My bigger question for the Xfinity team is, if the option mentioned above was set to 'Delete' can my emails older than the last 7 days be retrieved?

Hi, @user_d6fab0, if they are in your deleted/trash folder you should be able to get them back, but if they are not, then they very well may be gone forever. Have you checked there yet? 

I too am having this problem. In trying to fix the problem myself, I see that when I right click the Inbox option, that one of the 4 options that then pops up is "Empty Inbox". I am right now reluctant to click this "Empty Inbox" option fearing that it might immediately delete all of my inbox e-mails. However, I'd be interested to know from Xfinity as to what I can expect when I click on to "Empty Inbox". More specifically, what I'm hoping to learn is that when I click onto "Empty Inbox" that there are several more new options that pop up and that one of those options is a setting which might currently show 30 days, but now I can change it to 365, 730, or whatever amount of days I want to.

All in all, what will happen when I click "Empty Inbox"? Please tell me that it won't do what it literally says and automatically delete my entire inbox without giving me a chance to say yes or no.

When you do click "empty inbox" it will ask you once more if you do want to continue with removing all emails from the inbox. You will need to click yes or no. If you click yes, all emails will be moved to the deleted folder. 

While you did answer the second, less important question . . . . . the more important and as yet UNANSWERED question is why are e-mails in my in-box automatically disappearing after 30 days? This straightforward problem is the core issue for everyone in this thread of messages. What setting can be changes so that e-mails are not automatically disappearing after 30 days? Simple question that should not prompt a vague answer.

Are the emails being moved to your trash folder, or just completely gone? 

completely gone. Trash folder only has a week's worth of deleted e-mails. Using search does not retrieve the older-than-30-day e-mails received either.