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Visitor

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1 Message

Wednesday, August 25th, 2021 5:37 AM

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How can I re-activate my old Xfinity email ?

I signed up for a new Xfinity account and had to choose a different email name. This caused my old comcast.net email to be de-activated. Didn't know for a while that I wasn't get some of my important emails. Now I am aware of the situation and would like to have access to my old email. Does anyone know how I can do that?

Expert

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1.4K Messages

4 years ago

How long has it been since you last used the old email? Have you tried logging into it?

Problem Solver

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828 Messages

4 years ago

Thank you for reaching out to us in our Forums? I definitely know how importance of not losing ones email address. For me, there are certain people that only communicate through email, and I have no other way to reach them. With Xfinity, our email activity policy is as follows. users must log into their https://comca.st/3BpbBi2 email accounts at least once every 12 months to maintain an active email account status.

 

Users may log into their email accounts using Xfinity Connect webmail, a mobile email app or a third-party email client program such as Outlook. All email accounts that a user does not log into at least once every 12 months are designated inactive by Comcast. Comcast will delete all inactive email accounts as well as all of the contents in those accounts (including emails, draft emails and address book entries). Comcast will notify owners of inactive email accounts in advance of the deletion of the account and its contents.

If you wish to keep an inactive email account and its contents, simply log in to it, and then do so again at least once every 12 months.

Anyone who sends an email to a deleted email account will receive an "account not found" or similar message in response. The contents of deleted email accounts are not recoverable once deleted.

Comcast customers may reactivate deleted Comcast email accounts by logging into the email account using Xfinity Connect webmail, a mobile email app or an email client program such as Outlook. However, all previously deleted contents are not recoverable.

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