U

Visitor

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1 Message

Wednesday, October 26th, 2022 9:06 PM

How can I file a request for reverse DNS for my comcast bussiness mail server

How can I file a request for reverse DNS for my comcast bussiness mail server?

BruceW

Gold Problem Solver

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24.4K Messages

3 months ago

How can I file a request for reverse DNS for my comcast bussiness mail server?

For help with a Comcast Business account, see https://forums.businesshelp.comcast.com/.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
XfinityShan

Official Employee

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323 Messages

3 months ago

@user_d8cfaf  We can take care of this for you.

 

Please send us a Direct Message with your full name, business name, full address, and phone number. • Click "Sign In" if necessary 
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it
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tkubaska

Visitor

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11 Messages

2 months ago

I have added one of my charter/spectrum email addresses to my Outlook client. I cannot use that email address to send from. I get an error message that indicates that a reverse DNS entry does not exist for the IP address I am sending from.  I used www.debouncer.com to do a reverse DNS check and verified that the IP address I am assigned by comcast does not have a reverse DNS. How do I get one assigned? I do not have a business account; do I need one? I can log onto the spectrum/charter site and send email from there.

XfinityMacey

Official Employee

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541 Messages

Thank you for reaching out through our online platform @tkubaska, with your question about reverse DNS. This request can only be processed for our Comcast Business customers, as only Business accounts can request a static IP address. I hope this information helps! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
XfinityMacey

Official Employee

 • 

541 Messages

Thank you for providing this additional information tonight. If your primary cause for concern is that you are unable to send or receive emails, I recommend creating a new thread to find support that would better meet your needs. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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