nick_ia122's profile

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4 Messages

Wednesday, December 1st, 2021 4:30 PM

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How can Comcast Support for Email (CSA) be contacted privately, regarding an email delivery issue from a particular email sender?

How can I write to @ComcastCSAEmail (Comcast Support for Email) by Private Message directly, to convey some technical detail and personal accounts information about a possible comcast.net email servers issue?

...Since around October 2021, certain email from one particular sender I'm expecting messages from are not successfully being delivered though to my  *@comcast.net  email inbox coming through my personal domain email address, which is forwarded through from my third-party Domain Name Host provider, and I want to double-check that they are not being blocked on Comcast.net email server's side. (My Comcast.net email Advanced Setting's Spam Filtering is set to: Override Security Filters. And no Filter Rules are being applied.)

I've spoken with Technical Support at the sending company and they indicate that they can discern that those certain emails are indeed being sent, but are then bouncing back. I'd like to verify that Comcast.net email servers are not blocking / filtering their certain inbound email addresses: 

I've also written to my Domain Name Host provider's Tech Support, and they figure that Comcast's email servers might be blocking email traffic coming from their email server's domains/IP addresses. I'd also like to verify that their domains and IP addresses are not being blocked / filtered.

 

Everything had been working fine up until late-September / early-October 2021, in this configuration. No changes have been made to any configurations within my Comcast Email webmail's settings, nor my desktop email client's software. My *@comcast.net  email address' inbox/outbox work normally, otherwise. So, I know it's not on my receiving software's end; it might be deeper within the Comcast email server level(?).

Thanks,

Nick

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Expert

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30.1K Messages

2 years ago

How can I write to @ComcastCSAEmail (Comcast Support for Email) by Private Message directly, to convey some technical detail and personal accounts information about a possible comcast.net email servers issue?

You cannot contact any employee without first posting publicly and then waiting for them to request you send a direct/private message.

I moved your post to the correct forum [Email] where your issue will be more noticed.  Please be patient until someone contacts you.

Official Employee

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1K Messages

2 years ago

@nick_i122 [Edited username to remove PII] Good afternoon, If you could share the domain of the third party hosted email, then I can look into this further for you.(ex: [Edited: "Personal Information"])

(edited)

Regular Visitor

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4 Messages

@XfinityCSAEmail 

Hello Comcast Support for Email,

Thanks for the quick response. So, since around October 2021, certain email from Wells Fargo bank are not successfully being delivered though to my  [Edited: "Personal Information"]  email inbox coming through my personal domain email address of  [Edited: "Personal Information"]  which are forwarded through from my Domain Name Host provider at Pair Networks (pair.com), and I want to double-check that they are not being blocked on Comcast.net email server's side. (My Comcast.net email Advanced Setting's Spam Filtering is set to: Override Security Filters. And no Filter Rules are being applied.)

I've spoken with Technical Support at Wells Fargo and they indicate that they can discern that those certain emails are indeed being sent, but are then bouncing back. Please verify that Comcast.net email servers are not blocking / filtering these inbound email addresses: 

[Edited: "Personal Information"] 

[Edited: "Personal Information"] 

[Edited: "Personal Information"]lsfargo.com 

I've also written Pair Networks Tech Support, and they figure that Comcast's email servers might be blocking email traffic coming from their email server's domains/IP addresses. Please verify that these are not being blocked / filtered: 

virulha.pair.com  (209.68.5.166)  

mailwash38.pair.com  (66.39.2.38). 

So, I'm writing to ask if Comcast Support can correct/override/fix anything on your end, so that Wells Fargo bank email being sent to my  [Edited: "Personal Information"]  email address which is then forwarded from Pair Networks can come through to my  [Edited: "Personal Information"]  account again? 

 

Everything had been working fine up until late-September / early-October 2021, in this configuration. No changes have been made to any configurations within my Comcast Email webmail's settings, nor my Apple Mail desktop email client's software. My [Edited: "Personal Information"]  email address' inbox/outbox work normally, otherwise. So, I know it's not on my receiving software's end; it might be deeper within the Comcast email server level(?).

 

Hopefully this info is sufficient to be able to lift any Blacklist being applied to certain Wells Fargo emails sent to my  [Edited: "Personal Information"]  emails coming through Pair Network's email service, and then forwarded to my account at Comcast.

 

Thanks,

Nick [Edited: "Personal Information"]

(edited)

Official Employee

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1K Messages

@nick_ia122 

Good morning,

In regards to Wells Fargo directly to you - it appears half the emails are being delivered while the other half are failing DMARC record checks. Similarly for Pair with a much smaller margin of error. The logs show that there are some being marked as spam, which is not a hard block, just a filtration to the spam folder. It doesn't show any specific blocks placed on the sender/domain outside of well... server configuration issue(s) from the sending side in regards to their DMARC records. More information on DMARC can be found here: https://postmaster.comcast.net/dmarcupdate.html 

Overall, looks like both Wells Fargo and Pair need to look over their DMARC records for any errors that is causing these issues. 

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Visitor

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1 Message

2 years ago

I was notified that there might be a problem with my Comcast.net primary account and I should change the password.  I did so and now emails that go to more than 5 addressees are not being delivered.   

Problem Solver

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1.1K Messages

Hey there. What do you mean by emails that go to more than 5 addresses are being delivered? You are receiving spam emails? 

I no longer work for Comcast.

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