How and when will I receive notice to move my email account to Yahoo?

Read notice that xfinity is transferring email, if so desired, accounts to the Yahoo email platform. the notice said you would be notified by October, but does not say how you will be notified when to move your email account. since it's mid September and I have not been able to find out how you will be notified. It also states you only have a limited time to do so.

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strega7

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446 Messages

28 days ago

I haven't seen October. This page says "through 2026"

https://www.xfinity.com/support/articles/yahoo-email-migration-overview

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user_10c5da

Visitor

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1 Message

Can you choose to get the notice via email...I am worried that I may have deleted the message?

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8 days ago

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XfinityGabriel

Official Employee

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2.7K Messages

26 days ago

user_mxwjti, Hi there! Thanks for taking the time to reach out. I was wondering the same thing about the the email migration. You've reached the right place for help. We are a team of experts who specialize in resolving email concerns over social media. We can help. As @strega7 awesomely mentioned, the transition will happen in phases through 2026. You will receive a notification from us via email or within the Xfinity APP when your account is ready for the move which will include a link to the terms. If you have not received an email or notification in the Xfinity APP that would mean that you have not been sent the terms. How does this sound?

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ceceandron

Contributor

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27 Messages

I have not received any email changes. However, my email is experiencing issues. Every time I compose a email...in the middle of the email I receive a notification that my draft has not been saved. So, I lose my composed email. Once, I found it in the Spam folder although it did not include the entire message. I have 2 laptops and the same issue on both. I had to start using Chrome email in order to send everything.

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5 hours ago

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Again

Expert

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32.7K Messages

@ceceandron

What is "Chrome email" Are you talking about Gmail?

Try clearing your cache and cookies. Sign out of your account. Close your browser and then restart a new session. If that doesn't work for you, please post back.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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5 hours ago

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rightfooted

Expert

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1.4K Messages

8 days ago

I received the initial heads up email on July 29, 2025. About 60 days later, the screen below opened when logging into my email.

(edited)

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Again

Expert

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32.7K Messages

@rightfooted so you jumped through the empty image....and there you are!

[I just couldn't resist...]

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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7 days ago

Email

user_mxwjti

How and when will I receive notice to move my email account to Yahoo?

strega7

user_10c5da

XfinityGabriel

ceceandron

Again

rightfooted

Again

[I just couldn't resist...]

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