Horrible

Worst customer service I’ve ever dealt with. Every representative tells you something different, and it feels like their main priority is just selling you more services instead of actually solving the problem.

My internet signal wasn’t reaching my entire house, so Xfinity told me to go pick up TWO WiFi extenders. After I got them, I couldn’t even connect them over the phone. When I called back, another representative told me I was only allowed to have ONE, even though they had already given me two and were charging me for both without them even being installed or working.

Now I have to waste my time returning one of them. On top of that, they told me that in order to send a technician to connect the extender, I had to sign up for AutoPay. I was also constantly being placed on hold for long periods of time and transferred around without anyone properly fixing the issue.

The only department that actually seems to care about keeping you as a customer is the cancellation department. As soon as you ask to cancel your account, suddenly they’re willing to listen, help, and offer solutions.

This company is extremely unorganized. One employee tells you one thing, another tells you something completely different, and somehow the customer ends up paying for their mistakes. Based on my experience, their customer service practices feel very misleading and dishonest. I would not recommend Xfinity.