Horrible customer service

I have been without WiFi for four days. Despite multiple attempts to resolve this issue, your customer service has been extremely unhelpful, and it is nearly impossible to reach a live representative.

I was told I would receive free WiFi due to the outage, yet it is still not working. At this point, I am paying for a service I do not have and cannot get clear assistance for.

I am requesting immediate resolution, confirmation of appropriate credits, and direct communication from a representative who can actually address this issue.

This experience has been unacceptable.