Visitor
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3 Messages
[Hmmm... *SOLVED] Cannot Use the "Sign in" button at https://www.xfinity.com/email -or- https://xfinityconnect.email.comcast.net
(I'm using a PC and EDGE browser)
Cannot use the "Sign in" button at https://www.xfinity.com/email -or- the "connect.xfinity.com" link at https://www.xfinity.com/support/articles/how-to-access-email-account ...
Both time-out after about 30 seconds and take me to, https://xfinityconnect.email.comcast.net/ ,where it says;
Hmmm… can't reach this page
xfinityconnect.email.comcast.net took too long to respond
Try:
- Checking the connection
- Checking the proxy and the firewall
ERR_TIMED_OUT
|
... does the same thing if i try to open; https://connect.xfinity.com/appsuite/
I have tried everything, cleared all cache, reduced permissions, made sure java is allowed, made sure cookies aren't blocked... even checked firewall setting but, one would think that if i could reach both pages depicted above, i could also go past them to the sign in page.
I have had my 2 email accunts for many, many years... can anyone tell me how i am supposed to even transition to the yahoo email server, as requested, if i cannot even sign in?
[Hmmm... SOLUTION]
*Well THAT was an interesting troublshooting journey... here's what i found...
The builder of my PC must have "optimized" my NIC card settings for better performance but on "this one Xfinity page" maybe the Xfinity server "ipv6 first and if fail, fallback ipv4" protocals are sensitive too and/or misconfigured to do so if, ipv6/ipv4 checksum and/or offload in advanced NIC setting are disabled...
How i found out about it was, in Ethernet Properties internet protocals, i unchecked ipv6 and, Voi'LA, got through to the sign in page... so then, i went into advanced settings and searched for all the defaults for each one and found that some had been changed to disabled... after fixing that, went back and re-enable ipv6 protocal, restarted PC, and now can access the sign in webpage normally.
So i suspect that the reason that the Xfinity server could not "automatically" fall-back from using ipv6 first and instead use ipv4, was because ipv6 "failed silently" due too the offload and/or checksum being disabled interfering in the way it handles this ? (i'm just to exhausted about this whole thing to do any more 'A-B-A' testing to fing out exactly which advanced NIC setting it was, but somehow, the server was unable to navigate past it and instead simply "timed-out" (going through this kind of stuff always re-energizes my resepct for ANY IT workers :)
Again
Expert
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32.3K Messages
27 days ago
@user_4bst2z
https://connect.xfinity.com/appsuite is where you sign in to email.
The transition to Yahoo Mail has not begun yet.
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XfinityJoe
Official Employee
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951 Messages
25 days ago
Good morning @user_4bst2z are you able to sign in to the customer portal this morning?
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