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user_xypm3n
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3 Messages

Wednesday, March 5th, 2025 12:12 AM

help without going email

I cannot send email through my Outlook account linked to Xfinity on. I am working remotely. Works fine in my office works fine at home which is one town from the office. But if I was out of town, let’s stay in hotel room 100 miles away I cannot send email but I can receive email

Question

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Updated 

1 month ago

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MikeB39A

Problem Solver

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668 Messages

2 months ago

If you can receive emails on your Xfinity account but cannot send them, the issue likely lies with your outgoing mail server settings (SMTP) which might be incorrect, including the server address, port, or authentication details; double-check these settings on your email client and ensure they are properly configured for Xfinity email. 

Possible reasons and solutions:
  • Incorrect SMTP settings:
    • Verify your SMTP server address is set to "smtp.comcast.net". 

  • Check if the correct port number is used (usually 587 for TLS encryption). 
  • Ensure your username and password are accurate. 
  • Authentication issues:
    • Check if your email client requires authentication for sending emails and enable it if necessary. 
  • Make sure your email client is set to use the correct authentication method (e.g., "OAuth 2.0"). 

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XfinityRay

Official Employee

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2.7K Messages

1 month ago

Hi there, @user_xypm3n! Thanks for reaching out about the email box not working. We are happy to help! @MikeB39A gave some great advice in this thread. Were you able to look at the settings to ensure they are correct? 

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