Visitor
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6 Messages
help with why I am repeatedly not receiving group emails sent by organizations
I have used comcast.net for 30? years now. For the last several months I am not getting deliveries of some very important information. I have repeatedly asked the groups to try again and it fails to reach my inbox each time. One is a county organization that includes maybe 30 people. Another is paperwork coming from a doctor's office- it may be a third party mailing. Why would these be blocked? How do we fix it? (I do have a large amount of saved emails and ones that should be purged but it is a huge undertaking at this point.)
XfinityMatthew
Official Employee
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81 Messages
1 day ago
Hello user_wjsck7 , sorry to hear some of your emails are not coming through. We would be happy to try and figure this out for you. Are you currently receiving all your other emails? Just not the group ones. Are you using a 3rd party service to access the email account or are you going directly through our platform?
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