Help with online email

​My emails on the Xfinity website only stay in my inbox for about a month. How can I extend this?​

Messages in the webmail Inbox should stay there indefinitely unless a person or program removes them. Please see https://www.xfinity.com/support/articles/set-email-deletion-settings. In addition, Email Expert @Latoque and Employee @XfinityGabrielS have posted:

• Spam is stored for 7 days or 5,000 messages, whichever comes first
• Trash is stored for 14 days or 5,000 messages, whichever comes first
• Messages deleted from Trash are kept for 30 days or 15,000 messages, whichever comes first. These can be recovered (see https://connect.xfinity.com/appsuite/apps/faq/index.html#recoverEmail) and do not count against the 10GB mailbox limit
• Messages in the remaining folders are kept indefinitely
• If the 10GB mailbox limit is exceeded, new messages are not accepted
• Users cannot change these settings

See https://forums.xfinity.com/conversations/email/email-lost-from-trash/602db071c5375f08cd2e4cd9?commentId=602db0f4c5375f08cd400caf

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