Help with my email account

You continue to ask me to verify my Google acct with add. Of: [Edited: "Personal Information"]. I won’t do that because I haven’t used it in over 10 yrs. I recently cancelled my Google acct to try & get rid of it - they said it takes 29 days to cancel acct. because I won’t verify my gmail you keep making it extremely difficult to log in to it. I have changed password for it over 20 times in a couple yrs. I’m sick of it!!

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user_f04c0c

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3 Messages

2 hours ago

Why has no one responded?

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XfinityJulie

Official Employee

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46 Messages

@user_f04c0c Thank you for reaching out to us here in the Xfinity Forum. You have reached the right place and I can certainly help with what you need today.

From what you have mentioned, you no longer use your Google email address and that is required for verification.

Just a couple questions as we get started if you don't mind

-Is this happening trying to log into your Xfinity account or app?

-Or is this happening trying to make changes on your Xfinity account?

I appreciate your partnership in working through this to get it resolved.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 hour ago

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EG

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123K Messages

50 minutes ago

Concern moved here to the E-mail help section.

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user_f04c0c

Help with my email account

user_f04c0c

XfinityJulie

EG

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