Contributor
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96 Messages
Help with hacked email?
My email was hacked. I have changed password. Checked rules. Done all I know to do. However not getting emails on that account still. I’m 74 and not real tech savvy but fair. I clearly see nothing wrong. My listed email had been changed to Gmail, but I fixed that. What else to do? Please help!
EG
Expert
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120.8K Messages
1 month ago
Concern moved here to the E-mail help section for assistance.
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XfinityJamesC
Official Employee
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3.1K Messages
1 month ago
Greetings, @bj52! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.
Can you please tell me what happens when you try to log in to your email account (https://www.xfinity.com/email)? Are you getting an error message saying your password is incorrect, or is something else happening? You mentioned your email was changed to Gmail, but that has been fixed. Were you using a Gmail address for verification when you tried logging into your account originally, or was it the wrong Gmail account?
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