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user_wvs6q5
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4 Messages

08/04/2026 6:36 PM

help with email not getting thru

I have an email from a game I play that gives me free coins everyday but it will not come thru to my account any longer. I have added it to my safe senders and I get maybe 2-3 a week when it should come daily. They have tried everything on thier end. I use out look to check my mail but even when I go to my xfinity account online it's not there daily either.

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29 days ago

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XfinityJon

Official Employee

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1.7K Messages

1 month ago

 

Good afternoon user_wvs6q5. I can certainly understand your frustration if you are having issues with receiving emails. I know you have mentioned issues with emails from the game, specifically. Have you noticed issues with receiving any other emails at this time? I will be happy to look into this further with you. Just to confirm, also you mentioned using Outlook mainly for your email, but when you did log into your email directly through our Xfinity website, you still didn't have the daily emails from the game, correct?

 

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user_wvs6q5

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4 Messages

@XfinityJon​ Yes it did not show there as well.   Yesterday and today they seem to be coming in again, but I don't know why most days they do not.

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1 month ago

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XfinityJon

Official Employee

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1.7K Messages

Okay, thank you for that information. The past couple of days, you have been receiving them daily again? How long have you been experiencing issues with receiving them? If they seem to be coming in daily again, I can set a reminder to check back here in a couple of days to ensure they are back to working. If they are not, we can certainly go through some additional troubleshooting at that time. Please let me know your thoughts. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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user_wvs6q5

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It has mainly been not working for the past month but the last couple of days it is and they had given up on it, weird.    Please check with me next week around this time and we shall see.   Seems weird and they could see no reason I wasn't coming in so told me to contact you.   Now it is working.

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1 month ago

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XfinityJon

Official Employee

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1.7K Messages

Alright, I can certainly set a reminder for us to check in next week. 😀 Was there anything else I could assist you with currently?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 month ago

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user_wvs6q5

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4 Messages

Seems to be working this week, so thank you.

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29 days ago

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