Visitor

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3 Messages

Monday, July 6th, 2026 9:19 PM

Help with an email account

My wife suddenly stopped receiving her Comcast email on her device. How do we reconnect?

Oldest First
Selected Oldest First

Official Employee

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1.2K Messages

8 days ago

Hello
user_ys0jbo
! We would love to help get your wife's Comcast email reconnected on her device right away.
When an email account suddenly stops syncing on an external application (like Apple Mail or Outlook), it's usually caused by a security setting or an outdated server configuration. Here's all the information she needs!
Set up your Xfinity Email address with an email program
Let us know if that helps!

Visitor

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3 Messages

The second email account is not showing on our Xfinity Log-In page so we can't request a new password. It's seemingly impossible to get a live body on the phone who understands English well enough to remedy.

Expert

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119.2K Messages

8 days ago

Concern moved here to the E-mail help section.

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