Visitor

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3 Messages

Monday, July 6th, 2026 9:19 PM

Help with an email account

My wife suddenly stopped receiving her Comcast email on her device. How do we reconnect?

Oldest First
Selected Oldest First

Official Employee

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1.2K Messages

8 days ago

Hello
user_ys0jbo
! We would love to help get your wife's Comcast email reconnected on her device right away.
When an email account suddenly stops syncing on an external application (like Apple Mail or Outlook), it's usually caused by a security setting or an outdated server configuration. Here's all the information she needs!
Set up your Xfinity Email address with an email program
Let us know if that helps!

Expert

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119.2K Messages

8 days ago

Concern moved here to the E-mail help section.

Visitor

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1 Message

where is my email ? on this website 

Expert

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34.5K Messages

@user_ozvpag

where is my email ? on this website 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

Visitor

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3 Messages

The second email account is not showing on our Xfinity Log-In page so we can't request a new password. It's seemingly impossible to get a live body on the phone who understands English well enough to remedy.

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