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user_p25kfu
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Wednesday, May 29th, 2024 7:53 PM

Help with adding outlook_keeps timing out

I have never had this issue with setting up my Outlook for my Comcast emails. I just purchased a new laptop for our company and I am using Outlook but the server connection keeps failing and it keeps asking for my username and password. I have double checked all of the settings & they do in fact reflect the guide nad information I should be using for the incoming & outgoing. I am also using the IMAP set up. 

Please please help! I have various other email accounts that were successfully set up but Comcast wont....

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6 months ago

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STYLES

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9 Messages

6 months ago

I've been having the same issue all day long!!! I have 3 comcast email accounts setup in my 2016 Outlook and this morning two of them randomly started saying incorrect password! I called Comcast and the person I spoke with claimed it was not their issue. It started to work for a few hours earlier today and now all 3 of my account are doing this! This is so aggravating!!! 

" your email server rejected your logon. Verify your user name and password for this account in account settings."

(edited)

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XfinityThomasA

Official Employee

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1.8K Messages

 

STYLES - We can help.

Please remember that using third-party email clients (e.g., Outlook, Apple Mail, Thunderbird, etc.) to access your Comcast.net email address can potentially expose your Xfinity ID and password to fraud and other risks. We recommend you access your Comcast email by going to Xfinity Connect and clicking Email.

We do have some helpful information that should help you to reconfigure your comcast.net email in Outlook, found here: https://www.xfinity.com/support/articles/configure-outlook-express-xfinity-internet?view=app

 

We also recommend ensuring your Outlook configuration is set to IMAP vs. POP. We recommend only using IMAP configuration for your comcast.net email for the following reasons:

  • POP can cause problems when checking your mail from more than one phone or computer because POP removes the mail from our server and delivers it to your device.
  • IMAP makes it easier to sync your email on multiple devices because your folders and mail remain on our server until you move or delete them with your device.
  • With IMAP, the email changes you make on one device, like your smartphone, are reflected on your other devices, like your laptop.

Additional information about IMAP configuration can be found here: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

 

Finally, please remember, any time you change your comcast.net email password you will need to make sure you update Outlook or any other email client with the new password there. The passwords stored in those third-party email clients are not updated automatically and will not allow you to connect to the email servers without inputting the new email password there. Can you please update your password within Outlook and let me know if it helped?

 

I am an Official Xfinity Employee.
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6 months ago

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EG

Expert

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107.2K Messages

6 months ago

The concern is not "Community Center" help related. Topic moved here to the E-mail help section for assistance. 

(edited)

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user_p25kfu

2 Messages

@EG​ where was it moved to? I could find a section so I posted in the only area I could find. 

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6 months ago

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