Hello @splithand, thank you for reaching out. I can imagine how frustrating that must be, especially if you're already signed in but still can't get to your email.
Can you tell us a little more about what's happening when you try to access it? Are you seeing an error message, a blank page, or does it keep redirecting you somewhere else? Also, are you trying to access your email from a computer, phone, or tablet? The more details you can provide, the better we can understand what's happening and help get you back into your email. We're here to help and will do our best to get this figured out with you. 😊
Hello, @splithand how long have you had service and have you used a Comcast.net email address previously? As mentioned by the expert in the closed post, new Comcast.net email accounts are no longer offered. And if you have not signed in for a long time the email will be deleted since it has not been active. So, we need more details to get you the answer you need
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XfinityChristy
Official Employee
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2.9K Messages
1 day ago
Hello @splithand, thank you for reaching out. I can imagine how frustrating that must be, especially if you're already signed in but still can't get to your email.
Can you tell us a little more about what's happening when you try to access it? Are you seeing an error message, a blank page, or does it keep redirecting you somewhere else? Also, are you trying to access your email from a computer, phone, or tablet? The more details you can provide, the better we can understand what's happening and help get you back into your email. We're here to help and will do our best to get this figured out with you. 😊
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Again
Expert
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34.6K Messages
21 hours ago
Not Accessibility/disability related. Moved to Email.
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splithand
Visitor
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14 Messages
10 hours ago
I signed in already Cannot access email account
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